This website is operated by Caring Homes Group Limited (CHG). We were established in 1994, and are a leading care provider within the UK.

Please read this notice carefully as it explains how CHG uses the personal information that you provide to us during any method of contact (for example, by email, phone, online forms and by using any of our services)

If you have any questions about this, please contact our Data Protection Officer (S. Sagoo)


The information that you provide to us as part of your application will be used by us to assess your suitability for the job for which you are applying.


We are collecting information about you which is relevant to our consideration of your application for employment. This includes:

  • Personal details (such as name, date of birth, gender, marital status, national insurance number);
  • Contact details (such as your address, personal telephone number and personal email address);
  • Confirmation of your identity (such as a copy of your driving license);
  • Recruitment information (such as copies of right to work documents, references and other information included in a CV or cover letter or as part of the application process); information about your family and others (such as dependents, next of kin and emergency contact numbers); information about your previous employment (such as job titles, work history, working hours, training records, professional memberships, disciplinary information / compensation history); and any other information you provide to us during an interview.

Special categories of personal data
Some of the information which we collect may be specified under GDPR as “special categories of personal data”, and as such require a greater level of protection.

If we are required to collect this category of data, you will be informed of the specific reason why this is required.  Where there is a legal obligation to collect such information, this will be clearly stated at the time of collection.


As part of the recruitment process we may obtain information from:

  • YOU directly as part of the recruitment process.
  • Employment agencies.
  • Job boards such as Reed and Indeed.
  • Background check providers;
  • Former employers / referees;


To enable us to comply with the Data Protection Act 2018 (GDPR) we will only process and use the personal data we collect during the recruitment process, to allow us to ascertain your suitability for the role in which you are applying.

 How your information may be used

  • Assessment – to assess your skills, qualifications and suitability for the role you have applied for
  • Contract – It is necessary in order for us to take steps to enter into a contract with you.
  • Legal obligations – It is necessary to meet legal / regulatory obligations
  • Employment – It is necessary for us to carry out our rights and obligations as your potential employer
  • Communication – to communicate with you during the recruitment process;
  • Records – to keep records of our hiring processes
  • Monitoring – to comply with our legal obligations such as to prevent fraud and equal opportunities monitoring. Legal obligations: It is necessary to meet legal / regulatory obligations
  • Adjustments – to consider whether we need to provide appropriate disability adjustments during the recruitment process, for example whether adjustments need to be made during a test or interview, to comply with our legal obligations as an employer and where it is needed in the public interest (such as equal opportunities monitoring)
  • Health – It is necessary to assess the working capacity of potential employees


We have a duty of care to ensure the people we employ have no history that would indicate they are unsuitable to work with vulnerable people. Where appropriate we will collect information about criminal convictions as part of the recruitment process such as background and reference checks, these may include:

  • Disclosure and Barring Service check
  • Checking you are legally entitled to work in the UK

(We will use information about criminal convictions and offences to assess whether you are a fit and proper person to work for us, and to protect our vulnerable people from assault, abuse, theft of possession or any other detriment at the hands of unsuitable employees)

We are allowed to use your personal information in this way to carry out our obligations as your potential employer and because it is necessary to meet legal / regulatory obligations.


Sharing your Information

We will only share your personal information with third parties where we are required to do so by law, or where there is a legitimate interest in doing so.

Which third-party service providers process my personal information?
As a “Data Controller” (legal term under the UK Data Protection Act 2018) we are required to ensure that we only share data with third parties who fully meet the requirements of the UK Data Protection Act 2018.  These third parties are Called “Data processors” and we will only share data with them, if they are fully compliant.  This includes:

3DMAR Comms – They will host the recruitment portal that you use to apply for jobs with us.

Where you have used other third parties to provide information in pursuance of employment, they will be “Data Controller” in their own right, and as such will protect your data in a lawful manner.


We will not transfer your data outside of the EU, where data protections laws are not compliant with EU regulations.


We typically will only use your personal information for the purposes for which it was originally collected.  Should we require to use it for other purposes, where we do not have a legitimate interest, we will seek your permission first.


If your application is unsuccessful we will only retain your personal information for as long as is necessary to fulfil contractual obligations with you, such as legal, accounting, or reporting requirements, for a maximum period of 12 months.  You have rights under the UK Data Protection Act 2018 to ask us to delete this earlier if required.


We mention that you have new rights under the UK Data Protection Act 2018, these include:

  • The right to be informed: Organisations need to tell individuals what data is being collected, how it’s being used, how long it will be kept and whether it will be shared with any third parties. This information must be communicated concisely and in plain language.
  • The right to access: Individuals can submit Data Subject Access Request which oblige organisations to provide a copy of any personal data concerning the individual. Organisations have one month to produce this information, although there are exceptions for requests that are manifestly unfounded, repetitive or excessive.
  • The right to rectification: If the individual discovers that the information an organisation holds on them is inaccurate or incomplete, they can request that it be updated. As with the right to access, organisations have one month to do this, and the same exceptions apply.
  • The right to erasure (also known as ‘the right to be forgotten’): Individuals can request that organisations erase their data in certain circumstances, such as when the data is no longer necessary, the data was unlawfully processed or it no longer meets the lawful ground for which it was collected. This includes instances where the individual withdraws consent.
  • The right to restrict processing: Individuals can request that organisations limit the way an organisation uses personal data. It’s an alternative to requesting the erasure of data, and might be used when the individual contests the accuracy of their personal data or when the individual no longer needs the information but the organisation requires it to establish, exercise or defend a legal claim.
  • The right to data portability: Individuals are permitted to obtain and reuse their personal data for their own purposes across different services. This right only applies to personal data that an individual has provided to data controllers by way of a contract or consent.
  • The right to object: Individuals can object to the processing of personal data that is collected on the grounds of legitimate interests or the performance of a task in the interest/exercise of official authority. Organisations must stop processing information unless they can demonstrate compelling legitimate grounds for the processing that overrides the interests, rights and freedoms of the individual or if the processing is for the establishment or exercise of defence of legal claims.
  • Rights related to automated decision making including profiling: The UK Data Protection Act includes provisions for decisions made with no human involvement, such as profiling, which uses personal data to make calculated assumptions about individuals. There are strict rules about this kind of processing, and individuals are permitted to challenge and request a review of the processing if they believe the rules aren’t being followed.


To exercise any of these rights, please contact us on or calling 01206 224188.  Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. Our Data Protection Officer can also be contacted on

Cookie policy

What are cookies?

Cookies (can also be known as browser cookies) are small text files that are placed on your computer, smartphone or other device when you access the internet. These files are neither a virus nor spyware. There are different types of cookies that are used to do different things, from remembering preference toy have given, identifying ways to improve your experience on websites, helping you to navigate between different pages of a website to providing you with advertising tailored to your interests. Cookies can also be used to measure the number of sites visits and see what are the most popular pages on websites.

What types of cookies are there?

There are ‘first party’ and ‘third party’ cookies. Cookies set and controlled by the operator of a website (such as Caring Homes Group) are known as ‘first party’ cookies. Cookies that are used for advertising such as display advertising (such as Facebook) are known as ‘third party’ cookies.

There are two types of browsing cookies:

  • Session cookies: these are temporary cookies that exist only while you are using a website. Examples of uses of a session cookie would be to remember navigation history of pages, remember search settings and content of shopping baskets within an online shop. These cookies expire when the browser is closed.
  • Permanent (or persistent) cookies: these remain in operation, even when you have closed the browser. They remember your choices so you don’t have to type them in every time you use the site. Permanent cookies help us identify you as a unique visitor but don’t contain information that could be used to identify you to another person.

Why do we use cookies?

Caring Homes Group uses cookies to assist us in tracking basic visitor information, learn about the behaviour of the users of our website, identify how users respond to our marketing and advertising as well as research for future marketing and enhancing our customer journeys.
None of the cookies used by this website will collect your personal information. Any information contained within our cookies cannot be used to personally identify you.

How does our site use cookies?

A visit to our website may generate the following types of cookies:

  • Geotargeting cookies
  • Analytic and Performance cookies
  • Tracking cookies

Geotargeting cookies

These cookies are used by our site to work out whereabouts in the country you are in from the information supplied by your browser. This information can then be used to display local content within a web page. This cookie is completely anonymous.

Analytic and Performance cookies

These cookies are used to track navigation through our website, and deliver consistent experiences across all page visits. Examples include:

  • Video streaming speeds that are compatible with your browser
  • Number of visits to a page
  • Which terms/keywords were last used when searching for care homes

Tracking cookies

These cookies can tell us if you have visited our website before. Your browser will tell us if you have these cookies and, if you don’t, we generate new ones. This allows us to track how many individual visitors we have, how often they visit and where they originated from.

This table tells you more about the cookies we use:

Cookie Names Purpose
Session cookies uid
Session cookies are used by our website to perform certain functions such as sending us a message via contact forms on our site, or listing your recently viewed pages. If you choose to disable cookies, you will not be able to use these functions and our site will be unable to alert you to the cause of any errors you may encounter on the website.
ResponseTap  adiLP – Landing Page ID
adiS – Session ID
adiV – Visitor ID
adiVi – Visit ID
 This is an advertising cookie to help us optimise our marketing effectiveness and improve customer experience. The cookie contains a landing page, sessions, visitor and visit ID.
Google Analytics _utma
The Google Analytics cookies are used to collect anonymous information about how a visitor use our site. This information helps us to improve our site and identify which information is most important to our visitors. The information provided by these cookies includes the number of visitors to the website, where visitors have come to the site from and the pages they visited. You can find out about these cookies here: Google’s privacy page.
Google adwords ads/ga-audiences


Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.
Facebook datr



These cookies are set by Facebook to enable users to link to our pages from within their Facebook account, deliver advertisement products such as real-time bidding and track conversions of Facebook advertising. More information can be found on Facebook’s cookie policy.

Sharing of data from cookies

Caring Homes Group may disclose data collected from cookies such as visits to our websites, trends in visitors and marketing campaign results to third parties. This will be in an anonymous form for research and statistical purposes only to assist us in optimising our websites and efficiently targeting advertising and marketing.

How do I manage and delete cookies?

Cookies allow you to take advantage of a websites essential features and can provide you with an enhanced journey whilst using different websites. Therefore, we recommend that you leave them turned on. However, if you wish to restrict or block the cookies set by our website, or any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how.

Useful links regarding managing cookies can found as follows,
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari web and iOS.

Alternatively, you could visit, which contains comprehensive information on cookies within a wide variety of browsers. You will also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.

Data protection contacts

If you have any comments, complaints or suggestions in relation to our notice or even the way we process information about you, please contact our Data Protection Officer S.Sagoo at

Caring Homes Group, 830 Bradbury House, The Crescent, Colchester, Essex, CO4 9YQ
Telephone: 01206 224 100

Last updated: February 2019