IT Operations Engineer

IT Operations Engineer, Colchester -  £35,000.00 Per annum

• 40 Hours per week: Monday to Friday
• Occasional travel within the UK and to the Isle of Man

We are excited to be expanding our IT team and are looking for a proactive, service-focused IT professional to join our small but dynamic IT team. This is a hands-on, varied role where you’ll combine your technical expertise with problem-solving skills to keep our care homes running smoothly and securely.

You’ll be working in a modern, diverse IT environment covering everything from Microsoft 365 to networking and mobile device management, offering plenty of opportunities to grow your skills and shape how technology supports our care teams.

At Caring Homes, our mission is simple: to make each home the best possible place to live and work for our residents and our teams. We strive to create an environment that feels like home, whether we live there or work there, through our behaviour and the environment we create – and this includes our support team. We’re a family.

Why Join Us?

Work with a wide range of technologies; no two days are the same.

• Gain real project experience alongside daily IT operations.
• Competitive salary and benefits package.
• Be part of a supportive, close-knit IT team that values initiative and collaboration.
• Ongoing professional development, including training and support to help you excel in your role, including apprenticeship opportunities.
• Make a meaningful difference in a sector where technology supports quality care.

Perks:

• A supportive and inclusive work environment.
• Free DBS & Blue Light Card
• Free parking
• High street discounts
• Employee assistance program for personal and professional support.

Responsibilities

• First-line and remote support: Handle IT queries, resolve or escalate incidents, and document solutions.
• Asset management: Procure, track, and maintain company IT equipment.
• Identity and access: Manage accounts, permissions, and licences in line with policy.
• On-site support: Install/configure hardware, troubleshoot connectivity issues, and provide face to face technical help.
• Projects and improvements: Test and roll out new systems, automate workflows, and suggest service enhancements.
• Vendor coordination: Work with suppliers to resolve issues, manage orders, and obtain quotes.

Ideal candidate

• 2+ years in multi-site IT support.
• Strong Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive).
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Proficiency in Windows, Android, and Apple platforms.
• Active Directory & Entra ID management experience.
• Endpoint and mobile device management (Intune, Endpoint Central).
• Strong problem-solving and communication skills.
• Driving licence essential

If you are passionate about making a difference and want to be part of a family that values empathy, dedication, and professionalism, we would love to hear from you.