Hospitality Manager

Responsibilities

We are seeking a passionate and experienced Hospitality Manager to join our team. You will be responsible for overseeing all aspects of dining, hospitality and housekeeping within our care home. You will have a keen eye for detail, a love for creating memorable experiences, and a genuine passion for improving the lives of our residents through exceptional service.

We pride ourselves on providing an exceptional standard of care in a warm and welcoming environment. Our commitment to excellence extends beyond just health and personal care services; we believe that dining and our customer journey is a key component of the overall experience for our residents. We are dedicated to creating memorable dining experiences that enhance the quality of life for those in our care.

Dining Experience:

• Oversee daily dining operations, ensuring high standards of food quality, presentation, and service. 
• Ensure dining areas are set up to provide a welcoming and pleasant environment.
• Implement and maintain hygiene and safety standards in all dining areas.

Hospitality Services:

• Manage all aspects of hospitality services, including resident events, special occasions, and family visits.
• Train and supervise dining, hospitality and housekeeping staff to deliver exceptional service.
• Foster a culture of warmth, respect, and attentiveness among all staff members.

Resident Engagement:

• Build strong relationships with residents and their families to understand and meet their individual preferences and needs.
• Organise and coordinate dining-related activities and events that promote social interaction and enjoyment.
• Address and resolve any concerns or complaints related to dining and hospitality services promptly and professionally.

Ideal candidate

• Proven experience in hospitality management, preferably within a care home or similar environment.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• A passion for delivering outstanding service and creating positive experiences.
• Knowledge of dietary requirements and nutrition in a care home setting is desirable.
• Ability to work flexible hours, including some weekends and holidays.

If you are a dedicated hospitality professional with a commitment to excellence and a desire to make a difference, we would love to hear from you. Apply today to join our team and help us deliver an exceptional dining experience for our residents.