Credit and Billings Controller

Credit and Billings Controller

• 40 Hours per week
• Monday - Friday
• Up to £28k per annum

At Caring Homes, our mission is simple: to make each home the best possible place to live and work for our residents and our teams. We strive to create an environment that feels like home, whether we live there or work there, through our behaviour and the environment we create – and this includes our support tam. We’re a family.

Join Caring Homes Group in a role that truly supports the care we deliver. As our Credit & Billings Controller, you will play a vital part behind the scenes, ensuring our billing and income processes run smoothly, accurately, and with sensitivity. Helping us continue to provide high-quality, ethical care to our residents while supporting families and stakeholders with professionalism and respect.

Perks:

• Competitive salary and benefits package.
• Ongoing professional development including training and support to help you excel in your role including apprenticeship opportunities.
• A supportive and inclusive work environment.
• Free DBS & Blue Light Card
• High street discounts
• Employee assistance program for personal and professional support

Responsibilities

• Prepare and issue accurate invoices in line with care contracts, funding agreements, and agreed rates

• Ensure billing reflects current placements, care packages, and funding changes

• Manage monthly billing cycles, including adjustments and reconciliations

• Proactively manage debtor accounts with a professional and compassionate approach

• Monitor aged debt, agree payment plans, and escalate risks where required

• Maintain accurate records of contracts, funding, top-ups, and fee uplifts

• Ensure billing complies with contractual, regulatory, and GDPR requirements

• Reconcile income across billing systems, bank receipts, and finance ledgers

• Resolve discrepancies promptly and maintain clear audit trails

• Work collaboratively with finance, admissions, care, and operational teams, acting as a key point of contact for billing queries

Ideal candidate

The skills you’ll need

• Strong attention to detail is crucial
• Good Excel skills
• Good communicator.
• Self-motivated.
• Likely to have some reconciliation expertise
• Pro-active, resilient and self-reliant
• Demonstrates flexibility and adaptability to changing business conditions
• Ability to engage with internal and external stakeholders, to identify their service needs and review the quality of services provisions
• Focus on delivery at pace (even where under pressure)

If you are passionate about making a difference and want to be part of a family that values empathy, dedication, and professionalism, we would love to hear from you.