This policy applies as between you, the user of this website and Caring Homes, the owner and provider of this website. This policy applies to our use of any and all data collected by us in relation to your use of the website and any services or systems therein.

Data Collected

Caring Homes’ website will automatically collect your IP address, web browser type and version, operating system and a list of URLS starting with a referring site, your activity on this website, and the site you exit to.

Caring Homes may also collect, without limitation, the following data:

  • name
  • date of birth
  • gender
  • job title
  • profession
  • contact information such as email addresses and telephone numbers
  • demographic information such as post code, preferences and interests
  • financial information such as credit / debit card numbers
  • cookie information (see below for additional details)

Our use of data

Caring Homes takes your data seriously. Unless we are obliged or permitted by law to do so, Caring Homes will not disclose your data to third parties. This does not include our affiliates and/or other companies within our group. We store all personal data securely in accordance with the principles of the Data Protection Act 1998.

Any personal data you submit will be retained by Caring Homes for as long as you use the services and systems provided on the website. Data that you may submit through any communications system that we may provide may be retained for a longer period of up to indefinitely.

Any or all of the data may be required by Caring Homes from time to time in order to provide you with the best possible service and experience when using our website. Data may be used by us for internal record keeping; improvement of our products/services; emailing promotional materials that may be of interest to you; and/or contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the website.

Third party websites and services

Caring Homes may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal data provided by users of this website.

Changes of business ownership and control

Caring Homes may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this policy, be permitted to use the data for the purposes for which it was supplied by you.

In the event that any data submitted by users will be transferred in such a manner, you will not be contacted in advance and informed of the changes. When contacted you will not be given the choice to have your data deleted or withheld from the new owner or controller.

Controlling access to your data

Please be aware that wherever you are required to submit data, you will be given options to restrict our use of that data. The proposed uses of data may include the use of data for direct marketing purposes and sharing data with third parties.

Your right to withhold information

You may access certain areas of the website without providing any data at all. However, to use all services and systems available on the Caring Homes website you may be required to submit account information or other data. You may also restrict your internet browser’s use of cookies.

Accessing your own data

You may access your account at any time to view or amend the data. You may need to modify or update your data if your circumstances change. Additional data as to your marketing preferences may also be stored and you may change this at any time.

Please note you have the right to ask for a copy of your personal data on payment of a small fee.


Data security is of great importance to Caring Homes and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected online.

Changes to this Policy

Caring Homes reserves the right to change this policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the policy on your first use of the website following the alterations.

Intellectual property

The content of this website is protected by copyright, trademarks and other intellectual property rights. Users of this website may only use it for personal, non-commercial use.

Helpful definitions of terms used in this policy

Account: means collectively the personal information, payment information and credentials used by users to access material and/or any communications system on the website.

Cookies: cookies are small text files placed on your computer by Caring Homes when you visit certain parts of this website. The cookies allow us to identify recurring visitors and to analyse their browsing habits within the website in order to provide the best user experience.

Content: means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on, or forms part of, this website.

Data: means collectively all information that you submit to the website. This includes, but is not limited to, account details and information submitted using any of our services or systems.

Caring Homes Group:  means Caring Homes, Bradbury House, 830 The Crescent, Colchester Business Park, Colchester, Essex, CO4 9YQ.

Consensus Support: means Consensus, Bradbury House, 830 The Crescent, Colchester Business Park, Colchester, Essex, CO4 9YQ

Service: means collectively any online facilities, tools, services or information that Caring Homes Group makes available through the website either now or in the future.

System: means any online communications infrastructure that Caring Homes Group makes available through the website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links.

User/Users: means any third party that accesses the website and is not employed by Caring Homes Group and acting in the course of their employment.

Website: means the website that you are currently using ( and any sub-domains of this site unless expressly excluded by their own terms and conditions.